Understanding Bengaluru Impact from Ride Cancellations

There have been concerns over the behavior of auto drivers in Bengaluru particularly on how they deal with a cancelled trip. There were two young women who found themselves in a very sensitive issue that made people to understand that the risk and hazards of this could be related to it. This blog will discuss details of the incident, the reactions that followed as well as its implications for behaviour and security in urban transportation.

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The Incident: What happened in a Nutshell

The unfortunate event happened when two women booked for auto trip but they decided in the middle not to proceed for a reason that is not clear up to date. The chauffeur had gotten to their place, before the cancellation could be effected. The driver got angrily when he got to know that his ride has been canceled and this aggravated the situation quickly.

It is said that the motorist shouted abuses and randomly assaulted the women, witnesses said. When it was stated that the driver had slapped one of the women, it rose the tension and everybody in the area became angry. When this was recorded and for the first time, it circulated, many people out there asked questions about how traditional drivers regard their passengers.

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Feedback from the People and Policed Interventions

The event was capture on video and quickly the video was shared on the internet and was met with a lot of attention and criticism from people. Quite surprisingly, Bengaluru police did not take much time after the public anger erupted. The driver who was identified as 46-year-old R. Muthuraj, was apprehended which is an added bonus as it shows the legal implications of the violent acts he committed.
This episode may be dramatic but it provides a good wake up call of how indispensable accountability is in the field of transportation. It raises questions on the conduct and orientation of drivers, especially in contentious circumstances, for example, when a ride is cancelled.

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Consequences for Passenger Security

 Some hard questions which goes to the root of passenger safety in Bengaluru’s VTS are raised by the episode. In such circumstances, women for instance may feel vulnerable especially when the drivers are aggressive against them. Thus, it is high time the city officials ensure that the drivers receive adequate training to handle orders’ cancellations and clash without aggression.

 It also showcases the need to possibly enhance the existing services for passengers in rail transport system. Autorickshaw’s safety measures should be increased for all travelers such as; installing panic buttons in autorickshaws or an emergency helpline number.

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 The following is a paper prepared from a legal and ethical perspective.

 From the legal perspective, the auto driver’s act may be described as assaulting and this is a grave offense. Law should provide certain legal shield to passengers from such act of hostilities and similarly it should also mandate police to act in such circumstances appropriately.

 These were drivers’ insights into their role as service providers and understanding of the importance of respecting everyone including the passengers. The involvement of a driver code of conduct may be of help in eliminating aggression and thus improving the overall experience of using transport.

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 Concluding Remarks: That’s why an appeal for modification of asylum seekers’ status has to be made.

 The two young women and the auto driver’s event make one understand some of the challenges which commuters in Bengaluru face. It also makes one aware of how and why the transportation system has to upgrade in the shortest time possible focusing on accountability, safety and respect. This is because as citizens it is our role to demand better procedures and structures that can ensure that public means of transport are always the best and safest option to consider at any one time.

 After this occurrence it becomes possible and necessary that Drivers and passengers engage in proper and constructive dialogue. It is only possible to set new higher standards for the urban transport and ensure that such events can no longer happen in future by combined efforts.

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